This Product Warranty Policy ("Warranty") is issued by Perisync Technologies Pvt Ltd, a company incorporated under the Companies Act, 2013 (CIN: U72900KA2019PTC125482), operating under the registered brand name TheWaterFirm ("TWF"), with its principal place of business in Bengaluru, Karnataka, India.

This Warranty is a standalone document and applies independently to all smart water metering hardware supplied by TWF. Where an applicable Service Contract or Subscription Agreement exists between TWF and the Customer, this Warranty is to be read alongside that agreement. Where no Service Contract exists — including where a Customer holds only a purchase invoice — this Warranty applies fully on its own terms. In the event of conflict between this Warranty and any Service Contract, this Warranty governs for all matters relating to hardware warranty obligations.

Nothing in this Warranty limits the statutory rights of consumers under the Consumer Protection Act, 2019, the Indian Contract Act, 1872, or any other applicable law in India.

This Warranty applies to all customers of TheWaterFirm — new and existing — across all purchase models and all meter types supplied by TWF, including but not limited to ultrasonic meters, mechanical meters, AMR/AMI variants, and any other meter model supplied under the TWF brand.

All customers whose products are installed or commissioned under this version of the Warranty Policy are covered under the full terms of this document.

Where an existing customer has a prior written warranty confirmation, warranty card, or purchase invoice that specifies a warranty period (e.g., 12 months or 18 months), that originally agreed warrantyduration continues to apply until its natural expiry. TWF will honour the term of coverage that was communicated at the time of purchase.

All provisions of this document other than warranty duration — including exclusions, customer obligations, validity conditions, ownership, and liability —apply to all existing customers as governed by the version currently published at www.thewaterfirm.com/policies/warranty. This includes customers under one-time purchase, AMC, and subscription arrangements.

This approach ensures TWF continues to honour its original commercial commitments while applying consistent, updated operational and legal terms across its customer base.

This Warranty covers the followinghardware components of the TWF solution:

• Smart Water Meters of any type, make, or model supplied by TWF (ultrasonic, mechanical, AMR/AMI, or any other variant)
• Communication Gateways of any type, regardless of communication technology deployed
• Network Hubs, Sub-Gateways, and Communication Interfaces
• AMR/AMI Retrofit Sensor Modules and Pulse Output Accessories
• Data Concentrators and all other hardware components supplied by TWF as part of the solution

The Warranty is valid for eighteen (18) months from the Commencement Date. After expiry, TWF has no warranty obligation unless a valid AMC is in force. Post-warranty service is available at the applicable rate card at TWF's discretion.

The Warranty is in force for theentire duration of the active subscription period. Upon cancellation, expiry, or termination for any reason — including non-payment — the Warranty ceases from that date.

Reinstatement following lapse is at TWF's sole discretion.TWF is not obligated to reinstate the Warranty upon resumption of payment. TWF may at its discretion decline reinstatement, require a fresh site inspection, impose conditions on reinstatement, or offer reinstatement on revised terms. Any reinstatement shall be effective only from the date of TWF's written confirmation and shall not apply retrospectively to the lapsed period.

The Warranty Period begins from the earliest of the following:

• The date of signing of the Certificate of Completion (CoC) by the Customer;
• The date of the Platform Demo session conducted by TWF;
• The date the TWF platform is first activated and billed to the Customer;
• The date of first live data transmission recorded by the system in TWF's platform.

Timely payment is a material condition of the subscription Warranty. The following applies:

• If subscription payments remain unpaid forthree (3) or more consecutive months, the Warranty is automatically deemed lapsed from the date of the first missed payment, without further notice from TWF;
• Upon non-payment, TWF reserves the right tosuspend the Customer's platform account. During the period of suspension: (a) data may not be captured, transmitted, or stored by the system; (b) the Customer will lose access to the platform, historical data views, billing reports, and all associated software features; (c) TWF shall have no obligation to capture, retain, or recover data for the period during which the account was suspended.Data gaps arising from account suspension due to non-payment are not a Product Defect and are not covered under this Warranty;
• Upon reinstatement, access to the platform is restored from the date of reactivation. TWF does not guarantee retrieval or backfilling of data from the suspended period;
• During the lapsed period, TWF has no warranty obligation. Service visits during this period are chargeable;
• Reinstatement requires settlement of all outstanding duesand written confirmation from TWF. Reinstatement is not automatic and is at TWF's sole discretion (see Section 5.2);
• No warranty claims for issues that arose, originated, or worsened during the lapsed period shall be entertained, even after reinstatement.

Subject to the exclusions, conditions, and limitations in this document, TWF warrants that during the Warranty Period the Product shall:

• Be free from defects in materials and workmanship under normal installation and operating conditions;
• Function in conformance with TWF's applicable product specifications at the time of supply;
• Be repaired by a TWF-certified technician at no charge if a covered Defect is reported and confirmed within the Warranty Period;
• Be replaced — in whole or in part — if the Defect cannot be rectified through repair, at TWF's sole discretion and subject to stock availability.Replacement units will typically be refurbished units that have been tested and certified by TWF; brand-new units are not guaranteed.Replacement units shall be of equal or better functionality to the unit being replaced. If a replacement unit of the same model is not available within a reasonable timeframe, TWF may at its sole discretion offer a suitable alternative model or a different remedy in line with the limitation of liability under Section 11. No cash refund or financial compensation shall be due solely on account of model unavailability or refurbished unit condition;
• Receive bi-annual preventive maintenance visits under the subscription model at no additional charge.

If a Product is found to be defective or non-functional withinseven (7) to fourteen (14) days of the date of installation or commissioning — and the defect is not attributable to any exclusion under Section 7 — TWF may, at its sole discretion, provide immediate replacement of the defective unit instead of repair, subject to the following:

• The defect is reported to TWF in writing (email or support portal) within the 7–14 day window from the date of installation or commissioning;
• A TWF-certified technician has inspected and confirmed the defect is a manufacturing or functional failure, and not caused by installation conditions, water quality, power supply, or any other excluded factor;
• The Product has not been tampered with, modified, or subjected to any condition excluded under Section 7.

Warranty service is rendered within the State of Karnataka. Customers outside Karnataka may be subject to differential service terms communicated separately.

This Warranty does not apply to any defect, damage, malfunction, or failure arising from the following:

This Warranty is valid only if all of the following conditions are satisfied:

1. The Product was installed by a TWF-certified technician or TWF-authorised partner, and evidence exists in any form in TWF's records. For existing customers where no formal IWO exists, any service record, platform record, or invoice in TWF's system is sufficient.
2. The Customer can produce a valid TWF-issued purchase invoice, tax invoice, delivery order, or subscription agreement.A TWF invoice alone is fully sufficient — no signed contract is required for warranty eligibility.
3. The Product's serial numbers are intact, legible, and correspond to TWF's records. Defaced or missing serial numbers invalidate the Warranty.
4. The claim is raised within the applicable Warranty Period as specified in Section 5.
5. The Product has been operated within TWF's specified parameters and in accordance with TWF's guidelines.
6. The Customer has not attempted self-repair, disassembly, or unauthorised modification.
7. Any water quality infrastructure (strainers, filters, softeners) formally recommended by TWF in writing has been installed within the prescribed timeline (see Section 7.2).
8. The claim pertains to a Defect covered under Section 6 and not excluded under Section 7.

To maintain Warranty validity and ensure system performance, the Customer — and where applicable, the Apartment Association or Society's maintenance team — is responsible for the following.

• Periodic cleaning, flushing, and maintenance of the Overhead Water Tank (OHT), Underground Sump, and all intermediate storage tanks;
• Periodic cleaning, inspection, and replacement of strainers, Y-strainers, screen filters, and any filtration equipment installed alongside the TWF system. Clogged or failed strainers are a primary cause of meter blockage and are not covered by this Warranty;
• Maintaining plumbing infrastructure (pipelines, valves, joints, fittings) in good condition to prevent sediment ingress, pressure surges, or contamination;
• Installing and maintaining pressure-regulating valves (PRVs) where supply pressure from municipal lines, tanks, or pumps exceeds the meter's rated range;
• Ensuring that any pumps, booster systems, or motor-driven equipment connected upstream of the meters do not subject the meters to pressure or flow conditions beyond the specified operating range;
• Immediately stopping use of any meter that shows signs of physical damage, unusual noise, leakage, or abnormal readings, and reporting to TWF without delay.

• Providing TWF technicians safe and unobstructed access to all meter locations for maintenance, inspection, or replacement;
• Ensuring continuous and uninterrupted power supply to the Gateway and associated communication equipment;
• Notifying TWF before any civil works, renovation, or construction at the site that may affect meters, gateways, or cables;
• Sharing information about any changes to plumbing layout, water source, water quality, or pumping arrangement that may affect the System;
• Not permitting unauthorised personnel, contractors, or residents to tamper with, adjust, or interfere with any part of the TWF system.

• Promptly reporting any visible damage, leakage, connectivity loss, display errors, or abnormal readings to support@thewaterfirm.com;
• Maintaining a record of any water quality events (tank contamination, sediment overflow, unusual colour, odour, or taste) and sharing these with TWF when relevant to a warranty claim;
• Retaining all purchase invoices, payment records, and TWF communications for the duration of the Warranty Period.

Under the subscription model, all hardware supplied by TWF remains the exclusive property of Perisync Technologies Pvt Ltd at all times during the subscription period. The Customer does not acquire ownership through subscription payments. Detailed terms on ownership transfer upon contract completion and repossession upon early termination are governed by the applicable Service Contract.

The Customer shall not pledge, mortgage, sell, transfer, or encumber the hardware, nor permit any third party to remove, relocate, or tamper with it without TWF's written consent.

Ownership transfers to the Customer upon full payment and completion of the project. Warranty obligations under this document continue to apply for the 18-month Warranty Period.

To the fullest extent permitted by applicable Indian law:

• TWF's total aggregate liability under this Warranty shall not exceed the original purchase price paid for the specific Product units giving rise to the claim, or three (3) months of subscription fees, whichever is applicable and lower;
• TWF shall not be liable for indirect, consequential, incidental, special, or punitive damages — including loss of revenue, profit, data, business interruption, property damage, or water damage to premises — arising from Product malfunction;
• TWF shall not be liable for damage to plumbing infrastructure, property, or fixtures from Product failure, unless directly caused by a proven manufacturing defect;
• Any damage caused by community member negligence, misuse, or intentional harm shall be repaired and billed to the Community or Association at applicable rates;
• Nothing here limits TWF's liability for death or personal injury caused by TWF's proven negligence, or for fraud, as such limitations are not permitted under Indian law.

All intellectual property in the Product — including hardware design, firmware, software, communication protocols, and documentation — vests exclusively with Perisync Technologies Pvt Ltd. This Warranty does not transfer any IP rights to the Customer.

• The Customer shall not reverse-engineer, decompile, disassemble, or derive design properties or source code from the Product or its firmware;
• Information about TWF's products or services shall not be published on any platform without TWF's prior written permission;
• TWF may reference the Customer's name and project in its marketing materials to identify the Customer as a current or former client, unless the Customer formally objects in writing.

This Warranty is personal to the original Customer named in the purchase order, invoice, or subscription agreement. It is non-transferable and does not apply to any subsequent owner, tenant, or user of the premises unless TWF provides written consent. Any transfer of the Product without TWF's written approval voids this Warranty.

TWF reserves the right to update this Warranty Policy at any time. The following terms apply:

• The current and operative version is always published atwww.thewaterfirm.com/policies/warranty. This URL is the authoritative reference and supersedes all prior printed, PDF, or otherwise distributed versions;
• Updates take effect upon publication at the above URL, without requirement for prior individual notice to each customer. The warranty version in effect on the date of a warranty claim shall govern that claim;
• For updates that constitute a material change to customer rights or obligations — such as a significant narrowing of what is covered, or an addition of a new exclusion — TWF will make reasonable efforts to notify active customers via platform notification. Such notification is a good-faith effort and does not create an obligation to obtain customer consent before changes take effect;
• It is the Customer's responsibility to periodically check the current version at the above URL. Continued use of the Product or platform after a new version is published constitutes acceptance of the updated terms.

In the event of any dispute arising from this Warranty, the parties shall first attempt resolution through good-faith negotiations within thirty (30) days of written notice of the dispute.

Nothing in this Warranty restricts the Customer's right to approach the Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019 — including the District, State, or National Commission — as applicable.

This Warranty is governed by the laws of India. Subject to the Customer's statutory rights, the courts atBengaluru, Karnataka have exclusive jurisdiction.

TWF shall not be liable for delay or failure due to circumstances beyond its reasonable control, including Acts of God, natural disasters, epidemics, pandemics, strikes, governmental or regulatory actions, war, civil unrest, or failure of third-party telecommunications or power infrastructure.

• Severability: If any provision is found invalid or unenforceable, all other provisions remain in full force.
• Entire Agreement: This Warranty, together with the applicable Service Contract where one exists, constitutes the entire agreement on hardware warranty and supersedes all prior representations.
• Waiver: Failure by TWF to enforce any provision on any occasion does not waive the right to enforce it in future.
• No Implied Warranties: Except as expressly stated, TWF makes no other representations or warranties, express or implied, including implied warranties of merchantability or fitness for a particular purpose.
• Language: This Warranty is in English. In the event of any conflict with a translated version, the English version prevails.

Contact details are subject to change. Always refer to www.thewaterfirm.com/policies/warranty for the most current information.